Shipping & Delivery Policy

Effective Date: October 2026

Last Updated: October 2026

At H2 House of Health, we are committed to delivering your wellness products, molecular hydrogen devices, and apparel safely, securely, and in a timely manner. This Shipping & Delivery Policy outlines our shipping procedures, delivery timelines, and tracking information.

1. Order Processing Timelines

All merchandise orders placed on our online store are processed and packed Monday through Saturday, excluding public holidays.

• Standard Processing Time: Orders are typically inspected, packed, and dispatched within 24 to 48 business hours of payment confirmation.
• Orders placed on Sundays or national holidays will begin processing on the following business day.
• If an order requires identity or address verification (e.g., high-value Cash on Delivery orders), dispatch may take an additional 24 hours.

2. Domestic Shipping (Within India)

We ship to serviceable pin codes across all states and union territories in India using reliable and insured courier partners including Blue Dart, Delhivery, DTDC, and express air freight services.

• Metro Cities: Expected delivery within 3 to 5 business days from dispatch.
• Rest of India: Expected delivery within 5 to 7 business days from dispatch.
• Shipping Charges: Free shipping is provided on all prepaid domestic orders above ₹999 or as part of promotional bundle offers. Standard delivery fees (if applicable) are transparently calculated at checkout.
• Cash on Delivery (COD): COD is available for select domestic pin codes in India in INR only. A nominal COD handling fee may apply.

3. International Shipping

We offer international shipping for our flagship wellness hardware, including the H2 Molecular Hydrogen Water Bottle and the H2 Hydrogen Mist Spray, to select international destinations.

• Carrier: International shipments are fulfilled via express international carriers such as DHL Express or FedEx.
• Delivery Timeline: Typically 7 to 12 business days, subject to customs clearance in the destination country.
• Currencies & Payments: International customers can select USD ($) at checkout and pay securely via international credit cards. Cash on Delivery is strictly unavailable for international shipments.
• Customs, Duties & Taxes: International orders may be subject to local import taxes, customs duties, or handling fees imposed by the destination country. These charges are the responsibility of the recipient.

4. Order Tracking & Notifications

We keep you updated at every step of your shipment journey:

• Upon dispatch, you will receive an automatic confirmation via Email and WhatsApp / SMS containing your carrier name, tracking number (AWB), and direct tracking link.
• You can also track your order status directly anytime from our Merch Portal using your registered mobile number or email.

5. Secure Packaging

Our precision wellness devices (including platinum-titanium SPE/PEM electrolytic bottles and ultrasonic mist sprays) are packed in custom shock-absorbing, tamper-evident protective packaging to ensure they arrive in pristine condition.

Inspection upon delivery: If you notice visible outer damage or tampering with the packaging tape upon delivery, please document photographs or videos before opening the package and notify us immediately. Products damaged or not working due to shipment issues are covered under our 7-Day Return Policy.

6. Undelivered or Returned Packages

If a package cannot be delivered due to an incorrect shipping address, customer unavailability after multiple delivery attempts, or refusal of delivery, the parcel will be returned to our fulfillment center. Our support team will reach out to arrange re-delivery.

7. Contact Support

For any questions regarding shipping, delivery status, or address changes:

H2 House of Health
47A, Journalist's Colony, Road No. 70,
Jubilee Hills, Hyderabad – 500033, Telangana, India

Phone / WhatsApp: +91 91000 56979, +91 91000 86979
Email: hello@h2houseofhealth.com
Support Hours: Monday – Saturday, 9:00 AM – 7:00 PM IST