Return, Refund & Warranty Policy

Effective Date: October 2026

Last Updated: October 2026

Thank you for choosing H2 House of Health. We are committed to providing premium molecular hydrogen wellness devices, health apparel, and clinical therapies. This policy outlines our approved terms for returns, part replacements under warranty, order cancellations, and refunds.

            Approved Policy Summary:
            7-Day Return Policy (Shipment Damage / Transport Issues Only): A product can be returned only if it arrives damaged or is not working due to a shipment/transport issue.
Not a General Return Policy: Returns or refunds are strictly not available for change of mind or personal preference.
6-Month Parts Warranty: Replacement of eligible product parts is covered by a 6-month warranty on mechanical and electronic components of H2 Water Bottles and Mist Sprays.
Pre-Dispatch Cancellation: 100% refund for merchandise orders cancelled before shipment.
Bottle Color Disclaimer: The color of the bottle may vary depending on availability. Customers may receive the bottle in any available color, and a specific color cannot be guaranteed. Product images are for illustrative purposes only.

        

1. 7-Day Return Policy (Shipment Damage / Transport Issues Only)

A product can be returned only if it arrives damaged or is not working due to a shipment or transport issue.

Eligibility Window: You must report the issue within 7 days of delivery.
Verification: To initiate a return, contact our support team at hello@h2houseofhealth.com or via WhatsApp with your order number, an unboxing description, and clear photos or a short video demonstrating the transport damage or shipment-related operational failure.
Resolution: Upon verification of shipment-related damage or non-working condition, we will arrange a return and provide an immediate replacement or approved refund.

Important Notice: This is strictly not a general return policy. Customers cannot return products simply because they changed their mind or decided they no longer want the product. Due to medical-grade hygiene and safety standards, personal wellness hydration devices (such as water bottles and facial mist sprays) that have been unsealed or used cannot be returned for discretionary cash refunds.

Bottle Color Disclaimer: The color of the bottle may vary depending on availability. Customers may receive the bottle in any available color, and a specific color cannot be guaranteed. Product images are for illustrative purposes only.

2. 6-Month Parts Warranty (Eligible Hardware Parts)

Our precision wellness hardware — including the H2 Molecular Hydrogen Water Bottle and the H2 Hydrogen Mist Spray — is backed by a 6-month parts warranty covering the replacement of eligible product parts.

What is Covered:

Electrolytic core (SPE/PEM membrane) defects.
Rechargeable battery and internal power management components.
Ultrasonic misting transducers and internal mechanical switches under normal personal use.
Replacement of eligible defective parts during the 6-month warranty period.

Warranty Exclusions:

Physical drops, impact cracks, or casing damage incurred after safe delivery.
External water submergence of electrical charging ports or misuse of charging cables.
Unauthorized disassembly, modification, or repair attempts.
Apparel items (hoodies) and non-hardware merchandise do not carry a hardware parts warranty.

Note on Separation of Policies: The 7-day return policy covers initial transit/shipment damage upon arrival, while the 6-month parts warranty covers ongoing replacement of eligible mechanical and electronic parts during normal operation.

3. Order Cancellations

Before Dispatch: You may cancel any merchandise order free of charge before it is dispatched from our fulfillment facility. Upon pre-dispatch cancellation, a 100% refund is initiated immediately to your original payment method.

After Dispatch: Once an order is handed over to the courier partner, it cannot be cancelled in transit. If an item arrives damaged or not working due to shipment, it is handled under our 7-day shipment-issue return policy.

4. In-Clinic Appointments & Booking Cancellations

For appointment bookings at H2 House of Health clinics (including Hydrogen Therapy sessions and IV therapies):

Rescheduling: Appointments may be rescheduled free of charge up to 24 hours before the scheduled session.
Cancellations: Cancellations made at least 24 hours prior to the appointment slot are eligible for full credit or refund.
No-Shows / Late Cancellations: Cancellations with less than 24 hours notice or missed appointments may incur a deduction to cover reserved clinical slots and clinician preparation.

5. Refund Processing Timelines

When a return or refund is approved under this policy:

Refunds are credited back to the original method of payment (Credit/Debit Card, NetBanking, UPI, or Razorpay wallet).
Bank processing typically completes within 5 to 7 business days following our confirmation.
For Cash on Delivery orders where a shipment-issue return is approved, refunds will be transferred via NEFT/IMPS or UPI to the customer's verified bank account.

6. How to Initiate a Request

To report shipment damage, initiate an eligible 7-day return, request warranty parts replacement, or cancel an appointment:

H2 House of Health Customer Support
47A, Journalist's Colony, Road No. 70,
Jubilee Hills, Hyderabad – 500033, Telangana, India

Email: hello@h2houseofhealth.com
Phone / WhatsApp: +91 91000 56979, +91 91000 86979
Support Hours: Monday – Saturday, 9:00 AM – 7:00 PM IST

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